Plans and limits

The shape of a bill

Pick a tier, pay the same amount every period. That amount covers your catalog up to the tier's item cap, plus the capabilities the tier includes (Intelligence lookback depth, downloadable reports, support level). Annual billing is the same price times ten (two months free).

There are no per-query, per-ingest, or per-intelligence-call meters. The catalog cap is the only place capacity gets enforced. Sustained traffic well above what we see on stores of similar size may prompt a conversation; see fair use.

The catalog cap

Each tier sets a maximum number of live catalog items. The cap is on what's live, not on how many times you update them.

When your catalog reaches the cap, new items submitted for ingest are held until you either remove existing items or move up a tier. Updates to items already in the catalog keep flowing without interruption. The dashboard surfaces a clear meter and a banner once you're within reach of the cap.

Fair use

Tier prices are sized for shopper-search traffic typical of stores at the cap of the chosen tier. If your search volume is sustained well above what we see on similar-sized catalogs, we'll reach out to discuss a more appropriate tier or a custom plan. There are no automated cutoffs on search, ingest, or intelligence; the conversation happens first.

Switching plans

Upgrades take effect immediately and prorate. Downgrades take effect at the end of the current period; your current tier keeps running until renewal. Cancellation works the same way as a downgrade: plan runs until period end, then the property goes inactive until you pick a plan again. Your catalog and captured data stay intact.

Keep reading

• Plans: the four tiers, what each includes, and how monthly vs annual works